Last Updated: 13th May 2021

Our contact details:
Cleve Cottage Cakery
Address: Cleve Cottage, Chapel Street, Welford-on-Avon, CV37 8PZ
Phone Number: 01789 751709
E-mail: enquiries@clevecottagecakery.co.uk

The type of personal information we collect:
We currently only collect and process your name and contact information.

How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you by direct contact via website form, phone or email for enquiries and orders.
We use the information that you have given us in order to communicate with you with respect of an enquiry or order that you have made.
We will not share this information with any other organisation or individual.
Under the General Data Protection Regulation (GDPR), the lawful base upon which we rely for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting privacy@clevecottagecakery.co.uk.

How we store your personal information:
Your information is securely stored at Cleve Cottage, Chapel Street, Welford-on-Avon, CV37 8PZ.
We keep your name and contact information only during order fulfilment. Once your order is fulfilled, we will then dispose of your information by deleting any electronic records and securely shredding any hardcopies.

Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@clevecottagecakery.co.uk if you wish to make a request.

How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@clevecottagecakery.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk